Effective date: March 30, 2026 ·
Last updated: March 30, 2026
Applies to: stylecleaning.com and all related communications.
1. Who We Are
Style's Cleaning ("we," "us," or "our") is a professional cleaning company based in Brookline, Massachusetts, serving residential and commercial clients in the Greater Boston area. Our business address is:
Style's Cleaning
1309 Beacon St, Suite 300
Brookline, MA 02446
contact@stylecleaning.com
(617) 233-5901
This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it. We are committed to handling your information responsibly and in compliance with applicable Massachusetts and federal law, including 201 CMR 17.00 (Massachusetts Standards for the Protection of Personal Information).
2. Information We Collect
We collect only the information necessary to provide our services and respond to your inquiries.
| Category |
Examples |
Source |
| Identity |
First name, last name |
Quote form, direct contact |
| Contact |
Phone number, email address, WhatsApp |
Quote form, direct contact |
| Service Address |
Street address of the property to be cleaned |
Quote form |
| Service Preferences |
Service type, frequency, space size, number of bathrooms, preferred date and time |
Quote form |
| Additional Notes |
Any information you voluntarily include in the "Anything we should know?" field |
Quote form |
| Marketing Consent |
Your explicit opt-in to receive occasional marketing communications |
Quote form checkbox |
| Technical / Usage |
IP address, browser type, pages visited, time on site |
Automatically — your browser |
We do not collect payment card numbers, Social Security numbers, government IDs, or any other sensitive financial identifiers through this website.
3. How We Collect Your Information
- Quote request form: When you fill out and submit our online quote form on the Contact Us page.
- Phone and SMS: When you call or text us at (617) 233-5901.
- WhatsApp: When you message us via WhatsApp. Please note that WhatsApp's own privacy policy also applies to those communications.
- Email: When you email us directly at contact@stylecleaning.com.
- Cookies and analytics tools: Automatically, as you browse our website (see Section 8).
4. How We Use Your Information
- To prepare and deliver your quote: We use your name, contact details, service address, and service preferences to generate an accurate cleaning estimate and respond to you, typically within 2–4 business hours.
- To schedule and provide cleaning services: If you book with us, we use your address, preferences, and contact information to coordinate our team and deliver your service.
- To communicate with you: We may follow up by phone, text, email, or WhatsApp regarding your inquiry, booking, or feedback.
- To send marketing communications (only with your consent): If you check the marketing consent box on our form, we may send occasional updates about promotions, seasonal services, or useful home care tips. You can opt out at any time.
- To improve our website and services: Anonymized analytics data helps us understand how visitors use our site.
- To comply with legal obligations: We may process your data where required by Massachusetts law or other applicable regulations.
5. We Will Never Sell Your Information
We do not sell, rent, trade, or otherwise transfer your personal information to any third party for their own marketing or commercial purposes — ever. This is not fine print. It is a core commitment of how we operate.
The only time we share your information with outside parties is when it is strictly necessary to provide our services or when required by law.
6. Information Sharing and Disclosure
- Service providers: Trusted third-party tools we use to operate our business (for example, website hosting, email delivery, or scheduling platforms). These providers are contractually required to use your data only to perform services on our behalf.
- Legal requirements: If required by law, court order, or government authority.
- Business transfers: In the unlikely event of a merger, acquisition, or sale of our business, your data may be transferred — but it will remain subject to this Privacy Policy.
- With your explicit consent: For any other purpose, only if you have clearly authorized it.
7. Marketing Communications and Your Right to Opt Out
We only send marketing emails or messages to people who have explicitly checked the consent box on our contact form. This is consistent with our obligations under the CAN-SPAM Act.
Every marketing message we send includes a clear and easy way to unsubscribe. You can also opt out at any time by:
We will process your opt-out request within 10 business days. Opting out of marketing does not affect transactional messages related to a service you have booked.
8. Cookies and Tracking Technologies
- Essential cookies: Required for the website to function correctly (for example, WordPress session cookies).
- Analytics cookies: Help us understand how visitors use the site (for example, Google Analytics). This data is anonymized and aggregated.
- Preference cookies: Remember your settings between visits.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website. We do not use cookies for behavioral advertising or cross-site tracking.
9. Third-Party Services
- WordPress: Our website is built on WordPress. The hosting provider may collect server log data.
- Google Analytics: We may use Google Analytics to track website usage. Google's privacy policy applies to data collected through this service.
- WhatsApp: Communications made via WhatsApp are subject to Meta's privacy policy.
- Google Maps: Our contact page may embed a Google Maps element. Google's privacy policy applies.
10. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures in accordance with 201 CMR 17.00. These measures include:
- Limiting access to your personal information to employees and contractors who need it to perform their duties
- Using encrypted connections (HTTPS/TLS) for data transmitted through our website
- Regular review of our data collection and storage practices
No method of data transmission or storage is 100% secure. If you believe your information has been compromised, please contact us immediately.
11. Data Retention
- Inquiries that did not convert to bookings: Up to 12 months from the date of contact, after which we delete or anonymize your data.
- Active client records: For the duration of our business relationship and up to 5 years after our last interaction, to comply with Massachusetts record-keeping obligations.
- Marketing consent records: Retained as long as we communicate with you, and for 3 years after you opt out (for compliance purposes).
You may request early deletion of your data at any time (see Section 12).
12. Your Rights
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal information, subject to any legal obligations we must fulfill.
- Opt-out of marketing: Withdraw your consent to marketing communications at any time (see Section 7).
- Data portability: Request your data in a structured, machine-readable format where technically feasible.
To exercise any of these rights, please contact us at contact@stylecleaning.com or call (617) 233-5901. We will respond within 30 days.
13. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently received information from a child, please contact us immediately and we will promptly delete it.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.
For material changes, we will make reasonable efforts to notify you directly (for example, by email, if we have your contact information).
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:
Style's Cleaning
1309 Beacon St, Suite 300, Brookline, MA 02446
contact@stylecleaning.com
(617) 233-5901
We're a local business. When you contact us, you get a real person — not a ticket system.
